Privacy policy

Our Commitment to Your Privacy

At MellowFem, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.mellowfem.com and purchase our dresses, skirts, jackets, and coats. Please read this policy carefully.

Information We Collect

We collect information that you provide directly to us and information collected automatically.

Information You Provide:

  • Contact and Identity Data: Such as your name, shipping address, billing address, and email address when you place an order.
  • Transaction Data: Details about the products you purchase, payment information (processed securely by our third-party payment processors), and order history.
  • Communication Data: If you contact our customer support via email, we collect your email address and the content of your messages.

Information Collected Automatically:

  • Technical Data: Includes your IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our site.
  • Usage Data: Information about how you use our website, such as products viewed, pages visited, and the referring website.
  • Cookies and Similar Technologies: We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.

How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To process and fulfill your orders, including payment processing, shipping, and providing invoices/order confirmations.
  • To communicate with you regarding your order, respond to your inquiries, and provide customer support.
  • To improve and personalize our website, product offerings, and your shopping experience.
  • To prevent fraud, enhance security, and ensure the safety of our website and services.
  • To comply with applicable legal and regulatory obligations.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your data with trusted service providers under strict confidentiality agreements to perform functions on our behalf, such as:

  • Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
  • Shipping and logistics partners (e.g., FedEx, DHL) to deliver your orders.
  • IT and analytics service providers to support website operations and analysis.

We may also disclose information if required by law or to protect our rights, property, or safety.

International Data Transfers

Your information may be transferred to, and processed in, countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where necessary.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL), secure servers, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for a period required by tax and commercial laws.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, correct, or request deletion of your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent (where processing is based on consent).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]